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Terms and Conditions

Terms and Conditions

Comprehensive Agreement

Bracket Trading Company’s omission to assert or enforce any right or provision of these Terms of Service does not constitute a waiver of those rights or provisions. These Terms of Service, along with any policies or operating guidelines provided on our website or in PDF format addressing the Service and refunds, constitute the whole agreement and understanding between you and Bracket Trading Company. They govern your use of the Service and supersede any prior or concurrent verbal or written agreements, discussions, and proposals between you and us (including, but not limited to, any previous versions of the Terms of Service). Any ambiguities in understanding these Terms of Service will not be held against the authoring party.

Privacy Commitment

At Bracket Trading Company, we do not sell or share customer information with any agencies or institutions. If you use a password to access our site or any portion of it, you are responsible for keeping that password secure and restricting access to the device from which you access the site. You agree to accept responsibility for all activities that take place under your account or using your password. If the security of your account or password is compromised in any manner, you must alert Bracket Trading Company immediately. Bracket Trading Company maintains the right to take any action necessary to ensure the site’s and your account’s security, including, but not limited to, deleting your account, resetting your password, or requesting information to approve account transactions. Despite the foregoing, Bracket Trading Company may rely on the authority of anyone accessing your account or using your password, and Bracket Trading Company will not be held liable for any costs, liabilities, or damages arising from (i) any action or inaction by Bracket Trading Company under this provision, (ii) any breach of the confidentiality of your account or password, or (iii) any unauthorized access to your account or use of your password. We do not sell consumer information to any agency or third parties.

Secure transactions

A padlock icon appears in the URL bar where the web address begins with “https.” This indicates the presence of encryption. You can shop with confidence, knowing that your transactions are secure. All transactions with Bracket Trading Company are protected by encryption mechanisms. Encrypting your information helps to protect card details and other sensitive data. This offers the same level of protection as large banks, increasing payment security and client confidence while making online purchases.

Risk-free Returns and Refunds

Bracket Trading Company accepts refunds on some items. We guarantee your pleasure with any product we sell and will reimburse your purchase price*, with the following exceptions:

  1. – Equipment or Machinery: Returns are allowed within seven days after receiving the equipment or machinery. The return specifics will vary depending on the carrier service contract.
    – Our service representatives can provide technical help and warranty information for a wide range of goods. Please email info@brackettradingcompany.ca.
    – Products having limited functional and shelf life expectancies may include a product-specific limited warranty.
    – We do not accept refunds on groceries or products with a limited shelf life.
    – Custom Orders: Custom products made to your specifications are not returnable or refundable, with the exception of warranty repairs or replacements due to failure to meet requirements.
    – No Returns or Refunds: If there is physical damage to any products or machinery supplied by Bracket Trading Company, returns or refunds will not be allowed.

Before issuing a refund, our return management staff will diagnose and inspect the product(s) based on the cause for return. We will analyze the condition of the product or machinery (minimal wear and tear is acceptable for unpacking and packaging) and provide a complete refund based on the criteria you gave. If these criteria are not met, a full refund will not be issued.

Shipping & Delivery Services

FedEx/Canada Post Standard delivery offers door-to-door service. This service excludes setup, item assembly, packaging material removal, and carrier insurance.

When your items ship, you will receive a confirmation email with tracking information. Please visit the carrier’s website for further information about your delivery.

Courier deliveries cannot be planned for specified times. Standard deliveries take place between 9:00 a.m. and 7:00 p.m., Monday through Friday, with extended hours during busy holiday periods.

If the courier attempts delivery and no one is home, the driver may leave the package at your door unless a signature is required. The driver has the option to leave the package or not. If the driver does not leave the order, they will leave an information notice.

Items may not be delivered on the same day if you order multiple boxes or in bulk. Please confirm the delivery status of individual parcels using tracking information. In particularly distant communities, door-to-door delivery may be limited and packages must be picked up.

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